Why is telephone useful

Second only to face-to-face communication, telephone conversations allow you to connect directly with your customers as people. This makes every conversation more personal and making your customers feel more valued. Perhaps the most important benefit of using the telephone to reach out to customers is that they can get real time answers. Mail and e-mail both require time for a response, but for quick questions nothing beats a telephone conversation.

These real-time answers also help you; if you have questions, your customers can answer you directly and you can, in turn, make their order process move a little more smoothly and quickly. Because of all of these points, telephone calls are also an important way to build relationships. Telephone calls add a personal and informative touch to your communication, and they can create a greater sense of loyalty in your customers.

A simple call shows that you take your customers seriously enough to respect their time and that you want to reach out to them personally to make sure their order is as they want it to be. Emily Roycraft joined the Navitor team in the spring of as a web content copywriter. When she's not at work, Emily enjoys bicycling, sewing, and exploring the shelves at her local library. Reading this article has taught me a lot about the advantages that come with the telephone.

I like how you explained that a telephone is an effective way to talk through stumbling blocks with customers. I hope this article can help us to avoid missed or dropped calls in the future.

Email Address. RSS - Posts. RSS - Comments. So often we are told in the first few seconds that they only want two minutes of our time and then proceed to read a script that takes five minutes.

We have already been lied to in the first few minutes of contact. Thats why it is so vital that we use the phone properly for our business. We want to always be up front and honest and cater to the wants of prospects and clients. My first rule of the phone in business is never, ever make cold calls. All of my marketing is geared to getting a client to get in touch with me by email or phone. The contact section on my website requires anyone who wants to send me a message to give me their phone number.

I find especially for wedding inquiries that when I call up the bride to give her information she asks for that I am the only photographer to have done so. I on the other hand, want to chat casually with her and ask her about her wedding plans, her venue, what she has already booked, etc. My experience so far has been that newly engaged brides love discussing their wedding plans and by making the first phone call more about her it shows her that I have her best interests at heart.

I spend more time talking about her and her fiance than I do about me. Of course I do answer any questions she has, but I always try to keep the conversation about what she wants and her ideas for her wedding day. Having a pleasant and informative conversation in person by phone begins to establish value before pricing has even been discussed. These small informative gestures show you to be a wedding expert and the bride on the other end of the phone has likely just had her confidence in you increased, and as a result your value as a photographer has just gone up.

Here are five key things to remember when calling back an inquiry or taking a call at your business:. A quick word about time management and phones. I know first hand how distracting it can be having to take calls as they come in when your editing or working at a task. I will often let my answering machine take calls for me and I return them within a short time.

I make a point of being intentional and leaving fresh messages every day that state the day and date and when I will be returning calls. I usually return calls before lunch around am or at the end of the day around pm. Perhaps, in time, the business processes will have to adapt to a new generation of digital communication, but until then…. The next time you are about to hit send on an email or text, take a quick pause. Should you pick up the phone instead?

Ph: Fx: Web: mghelpme. Why Telephone Communication is Importance? Advantages of Telephone Communication An efficient business telephone system streamlines excellent communication between the organization and its customers. You might also like Advantages of Cloud Computing. What Are Cybersecurity Controls? Find Us on Facebook Millennium Group.

Do small businesses need a VoIP phone system? Absolutely yes! Over the years it has become the best and most versatile business phone solution. Firstly with the ability to place calls over the internet comes huge cost savings. It's time to say goodbye to landlines and huge telephone bills!

Communicate with your team and customers on multiple platforms with a VoIP system. Learn more about VoIP services - mghelpme. See More See Less.